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From Us, For You. 20% OFF

Get 20% off your first order – glow starts here.

Frequently Asked Questions

What makes Melanique Glow different from other skincare brands?

Melanique Glow is specially formulated for melanin-rich skin. Our products address unique concerns like hyperpigmentation, uneven skin tone, and overproduction of melanin, while celebrating the beauty and resilience of melanin. Each product is crafted with science-backed ingredients to deliver targeted results and radiant skin.

Are your products suitable for all skin types?

Yes, our products are suitable for all skin types, including sensitive skin. They are designed to enhance and care for melanin-rich skin but can be used by anyone seeking radiant, even-toned skin.

Do your products help with hyperpigmentation?

Absolutely. Our formulas include ingredients like Vitamin C, Niacinamide, Azelaic Acid, and Liquorice Extract to target and reduce the appearance of dark spots and hyperpigmentation for a more even complexion.

How often should I use Melanique Glow products?

For best results, we recommend using our products daily. Follow the directions on each product for optimal use. Many of our products are designed for both morning and evening routines.

Do I still need SPF with Melanique Glow products?

Yes! While our products work to protect and brighten your skin, SPF is essential for shielding against UV damage and preventing further hyperpigmentation. We recommend using SPF daily, especially when using active ingredients like Vitamin C and acids.

Are your products tested on animals?

No, Melanique Glow is proudly cruelty-free. We are committed to ethical practices and never test our products on animals.

Where are your products made?

Our products are developed and manufactured in the UK, using high-quality ingredients and expert formulations tailored to melanin-rich skin.

Can I use Melanique Glow products with other skincare brands?

Yes, our products are formulated to work seamlessly with your existing skincare routine. However, we recommend patch testing when combining new products, especially those with active ingredients, to avoid potential irritation.

How long does it take to see results?

Results vary depending on individual skin concerns and consistency of use. Many users notice improvements in hydration and radiance within the first few weeks, while brightening and evening of skin tone may take longer. For best results, use the products as directed over a sustained period.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary based on location. Visit our shipping page for more information.

Can men use Melanique Glow products?

Of course! Our products are suitable for anyone seeking radiant, even-toned, and healthy skin, regardless of gender.

How can I become a Glow Girl?

Joining the Glow Girl movement is easy—embrace your skin, share your journey, and glow with confidence. Follow us on social media and sign up for our newsletter for exclusive tips, offers, and community updates.

More Information

Key Ingredients

The products contain strong clinical levels of a complex of highly active peer reviewed ingredients. Many are designed to deliver benefits gradually over time in rhythm with our natural skin cycle. It may be necessary to introduce the facial serum and facial cream gradually to your routine, especially on sensitive skin types. This can be done by initially applying the high active product over the top of a basic moisturiser once or twice a week building to every other day. Then when the skin tolerates this use, remove the barrier and go back to once or twice a week, eventually building up to daily use.

Texture / Rheology Characteristics

Our products are formulated to nourish and hydrate while applying smoothly and delivering the active ingredients to the skin. For example, the serum has a sheer, thinning texture—it becomes easier to dispense when shaken. Tip: mix glycerin with our body lotion to customize your desired texture.

pH Range / pH Balance

Our products are formulated to be pH-balanced, typically around 4.0 – 7.0 to support your skin’s natural chemistry and that of the active ingredients too.

Storage Advice

Store in a cool, dry place away from direct sunlight to preserve freshness and effectiveness.

Shelf Life / PAO (Period After Opening)

Once opened, our products typically last 6-12 months. Check the packaging for the specific PAO symbol.

What is Your Return Policy?

We want you to love your Melanique Glow products. If you’re not happy with your order, you can request a return within 14 days of delivery.

Eligibility for Returns:

  • Items must be in their original, unopened condition and packaging.
  • For hygiene reasons, we cannot accept returns on opened, used, or unsealed items, including skincare, body care, haircare, makeup, and supplements.
  • Proof of purchase (receipt or order confirmation) is required.

How to Start a Return:
Email us at orders@melaniqueglow.com to request a return.
Returns must be sent to:
257 Walworth Road, London, SE17 1RL, United Kingdom.
Items sent back without approval will not be accepted.

Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, email us right away so we can make it right.

Exchanges:
To get another item, return your product first (if eligible) and place a new order.

EU Customers – 14-Day Cooling-Off Period:
EU customers can cancel or return orders within 14 days of delivery, as long as the items are unused and unopened.

Refunds:
We’ll notify you when your return is received and inspected. If approved, a refund will be processed within 10 business days to your original payment method. Please allow extra time for your bank to process the refund.

If more than 15 business days have passed since your refund was approved, email us at orders@melaniqueglow.com.

More Questions?

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