Frequently Asked Questions
If you want soft and smooth skin every day, choose a best hydrating face cream. It keeps your skin moisturized for long hours without feeling heavy.
A skin brightening serum works great for dull or uneven skin. It helps fade dark spots while giving your skin a fresh glow.
Yes! A body lotion for dry skin keeps your body soft and nourished during cold months when your skin feels extra dry.
Absolutely. A vitamin c face serum brightens the skin, reduces pigmentation, and improves overall glow when used daily.
Try a face serum for dark spots. It targets stubborn marks and slowly evens your skin tone.
A body wash for sensitive skin is made with gentle ingredients that clean your skin without irritation.
A face serum for glowing skin combined with a best daily face cream gives a healthy, radiant glow.
A skin brightening soap helps remove dirt, fade dark areas, and brighten your skin naturally.
Yes! A vitamin c body lotion feels light, absorbs quickly, and helps brighten dull body skin in summer.
A best body wash for women gives a refreshing bath experience while keeping your skin soft and glowing.
Yes, a glycerin toner suits all skin types. It adds moisture and keeps your skin calm and hydrated.
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More Information
Our products are made with powerful, clinically tested ingredients found in top formulas like best face serum, hydrating face cream, and vitamin c face cream. These high-active ingredients work slowly and safely in harmony with your natural skin cycle, helping you achieve brighter, smoother, and healthier skin over time.
If you have sensitive skin, we recommend introducing products such as our skin brightening serum or daily face cream gradually. Start by applying the high-active product over a basic moisturizer once or twice a week. As your skin becomes comfortable, increase usage to every other day. When your skin fully adjusts, you can remove the moisturizer barrier and continue using it once or twice a week slowly building up to daily use. This method helps your skin enjoy the full benefits of formulas like our best hydrating face cream and face serum for glowing skin without irritation.
Our formulations are designed to hydrate and condition the skin while gliding on effortlessly and ensuring effective delivery of key activities. For instance, the serum has a lightweight, loosening consistency. It becomes more fluid when shaken. Tip: blend a little glycerin with our body lotion to adjust and personalize your preferred texture.
Our formulations are created to maintain a skin-friendly pH, generally between 4.0 to 7.0, helping support your skin’s natural balance as well as the stability and performance of the active ingredients.
Keep your products in a cool, dry place and away from direct sunlight to maintain their freshness and strength. This helps items like our best hydrating face cream, vitamin c face serum, or body lotion for dry skin stay effective for longer.
Once opened, our products usually remain effective for 6 to 12 months. Always check the label for the PAO symbol, especially when using items like a vitamin c face serum or best daily face cream.
We want you to love your Melanique Glow products, including best face serum, body lotion for dry skin, vitamin c face cream, and exfoliating body wash. If you’re not happy with your order, you can request a return within 14 days of delivery.
Eligibility for Returns:
Items must be in their original, unopened condition and packaging.
For hygiene reasons, we cannot accept returns on opened, used, or unsealed items, including skincare, body lotion, haircare, makeup, and supplements.
Proof of purchase (receipt or order confirmation) is required.
How to Start a Return:
Email us at orders@melaniqueglow.com to request a return.
Returns must be sent to:
257 Walworth Road, London, SE17 1RL, United Kingdom.
Items sent back without approval will not be accepted.
Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, email us right away so we can make it right.
Exchanges:
To get another item, return your product first (if eligible) and place a new order.
EU Customers: 14-Day Cooling-Off Period:
EU customers can cancel or return orders within 14 days of delivery, as long as the items are unused and unopened.
Refunds:We’ll notify you when your return is received and inspected. If approved, a refund will be processed within 10 business days to your original payment method. Please allow extra time for your bank to process the refund.If more than 15 business days have passed since your refund was approved, email us at orders@melaniqueglow.com
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